You can't apply a lash and answer the phone.
Mid-lash lift. Tweezers in hand. The phone rings. A new client wondering if she can get lashes with contacts. You can't answer. She doesn't leave a voicemail.
Pearl knows that question. She knows the answer is yes (with a few tips). She books the patch test. You find out about your new client at the end of the day.
Whether it's a brow lamination consult, a lash lift rebook six weeks out, or "what tint colour suits my brows?" — Pearl handles it. Without putting your tweezers down.